Support
How can we help?
Answers to the most common questions. Can't find what you're looking for? Write to us.
First steps
How do I set up my method?+
Go to Settings → My method: start from scratch and add only what you need (risk per category, minimum R:R, daily limits, hours, "if… then" rules). Save: the rules apply immediately. You can also turn the method off and use the journal in free mode.
How do I log a trade?+
Premi "Nuova operazione" (o il tasto N). Bastano strumento, direzione, ingresso, stop e uscita: R e PnL si calcolano da soli. Dal telefono tieni premuto il "+" per l'inserimento veloce.
Can I have several accounts?+
Yes, from the selector at the top left or from Settings → Accounts. Each account has its own capital and currency; you can group them into strategies.
Importing trades
How do I import my history?+
Da "Importa dal broker" carica il file CSV, Excel, JSON o il report HTML di MetaTrader. Le colonne vengono riconosciute e puoi salvare la mappatura per le volte successive.
Imported trades have the wrong R+
If the file doesn't contain the stop, R is estimated from the standard risk chosen during import. Open the trade and enter the real stop for the exact R.
Rules and stops
Why can't I add new trades?+
One of your method's limits has been triggered (losses in a row, daily loss, number of trades or weekly/monthly limit). The reason is shown at the top; the block lifts by itself the next day, week or month.
Does a breakeven count as a loss?+
No: within ±0.05R a trade is considered breakeven and doesn't count towards the daily stop.
Account
How much does it cost?+
Nothing: TrackMyTrade is currently free with every feature, no credit card needed.
How do I turn on two-step verification?+
Settings → Account → Two-step verification: scan the QR code with an authenticator app and enter the code.
How do I download or delete my data?+
Settings → Account → Your data: download a full copy or permanently delete the account.
Still need help?
Sign in and use the Feedback button, choosing Support: we reply by email within 24 working hours.